Refund and Returns Policy

At Banior, we focus on delivering premium-quality mobile accessories with reliable quality control and secure packaging. This Refund & Returns Policy is designed to provide a fair resolution process while protecting product integrity and preventing misuse.

Return & Refund Eligibility

Customers may request a return or refund within 5 days of product delivery, subject to the conditions mentioned below. Requests raised after this period will not be considered.

Conditions for Return or Refund Approval

To be eligible for a return or refund, all of the following conditions must be met:

The product must be unused, uninstalled, and in its original condition
The product must be returned in original, intact packaging with all accessories, manuals, tags, and labels
Original purchase invoice/bill is mandatory for any return or refund request
A valid unboxing video may be required for verification purposes

Banior reserves the right to inspect the product before approving any return or refund.

Non‑Returnable & Non‑Refundable Cases

Return or refund requests will not be accepted under the following circumstances:

Physically damaged products, broken items, or products showing signs of mishandling
Damaged, torn, missing, or altered packaging
Products damaged due to misuse, liquid exposure, voltage fluctuation, or use of incompatible/third‑party accessories
Normal wear and tear after use
Incorrect product selection, model mismatch, or compatibility issues
Requests submitted without the original invoice/bill
Products returned in incomplete condition or with missing accessories
Discounted, clearance, or promotional items (unless explicitly stated otherwise)

Refund Process

Refunds are processed only after successful inspection and approval by the Banior quality team
Approved refunds will be credited to the original payment method used at the time of purchase
Refund processing may take 5–7 business days, depending on the payment gateway or bank
Shipping, handling, and COD charges (if any) are non‑refundable

Replacement Policy (If Applicable)

In rare cases where a replacement is approved instead of a refund, the replacement will be shipped only after verification and approval. Replacement eligibility is subject to product availability.

Policy Rights & Final Decision

Banior reserves the right to approve or reject any return, refund, or replacement request after internal inspection. All decisions made by Banior shall be final and binding.

This policy may be updated or modified at any time without prior notice. Customers are encouraged to review this page before placing an order.

By purchasing from Banior, you confirm that you have read, understood, and agreed to this Refund & Returns Policy.

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